Software usability testing is great for generating lots of data. If you take that data and feed it back to your developers, you’ll get an improved product, and that’s great. It’s the most important reason for testing.
But if you’re going to invest in testing, then you can, and should, try to get more.
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If you’re new to usability testing, the information available can be very technical and kind of confusing. It’s hard to know what you’ll need to invest, and what you can expect to get out of it at the end. One of the most important questions to answer is: What kinds of information should you get from your testers? Here are some ideas to get you started.
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When you work with an emerging technology like speech recognition, there is lots of unknown territory. So when we executed usability testing for data collection last fall – with one thousand people in just eight weeks! – we had to make sure we provided enough guidance, but at the same time stay unobtrusive.
We also had to figure out how to motivate people quickly. Here are the most important things we learned.
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